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Terms of Service & E-Commerce Policies

Last updated · March 9, 2026

Welcome to BioDwell. These Terms of Service ("Terms") constitute a legally binding agreement between you and BioDwell, LLC ("BioDwell," "we," "us," or "our"). By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our website or services.

You must be at least 18 years of age to use this website or purchase products from BioDwell. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Account Registration

To access certain features of our website, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your information to keep it accurate and current
  • Maintain the security and confidentiality of your password and account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

3. Products & Services

BioDwell offers environmental health testing kits for residential and commercial use. Product descriptions, images, and specifications are provided for informational purposes and may vary slightly from the actual product. We make every effort to display products accurately but cannot guarantee that your device's display will accurately reflect colors, dimensions, or other physical attributes.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. Prices are listed in United States Dollars (USD) and are subject to change without prior notice.

4. Ordering & Payment

When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover
  • Digital Wallets: PayPal and Venmo
  • Mobile Pay: Apple Pay and Google Pay

Applicable sales tax will be calculated and added at checkout based on your shipping address and applicable state and local tax laws.

You may cancel your order within 1 hour of placement, provided the order has not yet been processed for shipment. To request a cancellation, contact us immediately at support@biodwell.com.

5. Returns & Refund Policy

We want you to be satisfied with your purchase. Our return and refund policy is as follows:

Environmental Testing Kits

IMPORTANT: Environmental testing kits are NON-RETURNABLE once shipped due to the nature of laboratory testing materials and quality control requirements.

Exception for Damaged or Defective Kits: If you receive a testing kit that is damaged or defective, we will replace it free of charge within 7 calendar days of delivery. To qualify, you must provide photo proof of the damage or defect by emailing support@biodwell.com.

Non-Kit Items

Non-kit items may be returned within 30 days of delivery, provided they are unused, unopened, and in their original packaging. Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. Please allow additional time for the refund to appear on your statement depending on your financial institution.

For complete details, please visit our Refund & Return Policy page.

6. Shipping & Delivery

Orders are processed within 1-3 business days from the date of purchase. We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day

Shipping times are estimates and are not guaranteed. BioDwell is not responsible for delays caused by carriers, weather events, or other circumstances beyond our control. For complete details, visit our Shipping & Delivery page.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of BioDwell, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content, information, or services obtained from this website without our prior written consent.

8. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website and services, you consent to the practices described in our Privacy Policy.

9. Informational Disclaimer

ALL TEST RESULTS, ANALYSIS, REPORTS, AND RECOMMENDATIONS PROVIDED BY BIODWELL ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. THEY DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. CUSTOMERS SHOULD ALWAYS CONSULT WITH QUALIFIED HEALTHCARE PROFESSIONALS REGARDING ANY HEALTH CONCERNS OR BEFORE MAKING ANY DECISIONS RELATED TO THEIR HEALTH OR TREATMENT.

BioDwell provides data and expert recommendations from molecular microbiologists. BioDwell, its employees, contractors, and laboratory partners are not medical providers and do not provide medical services.

10. SMS/Text Message Consent

BioDwell uses Twilio for SMS/text messaging services. By providing your phone number at checkout and opting in to receive text messages, you consent to receive order updates, shipping notifications, and promotional messages from BioDwell.

  • Consent to receive SMS messages is entirely optional and is not a condition of purchase
  • Message frequency varies based on order activity
  • Message and data rates may apply depending on your carrier
  • This program is fully compliant with the Telephone Consumer Protection Act (TCPA)
  • You may opt out at any time by replying STOP to any message
  • For help, reply HELP or contact us at (208) 789-2933

11. Promotional Code Terms

Promotional codes and discount offers are subject to the following conditions:

  • Limited to one promotional code per order
  • Non-transferable and may not be combined with other offers unless explicitly stated
  • Promotional codes may have expiration dates and specific terms of use
  • BioDwell reserves the right to modify or discontinue any promotional offer at any time
  • Promotional codes have no cash value and cannot be redeemed for cash

12. Disclaimer of Warranties

THIS WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BIODWELL DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BIODWELL, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BIODWELL FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

14. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Boise, Idaho, in accordance with the AAA's Commercial Arbitration Rules. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You agree to waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration.

15. Changes to Terms

BioDwell reserves the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting to this website. Your continued use of the website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us: